Application Management

Enterprises face IT challenges on many fronts. Business trends of centralization, mobilization and globalization often make it difficult to support secure, seamless, on-demand application delivery.

The last decade has seen unprecedented use of technology by all industries as a business enabler. As a result, currently, most organizations spend a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications delivering similar functionalities. Besides this, application failures, downtime, or performance issues have far- reaching repercussions including diminished business performance, significant financial losses, reduced competitiveness, and lowered customer satisfaction. Global enterprises can unlock hundreds of thousands of dollars each year through effective application management, making it a critical business imperative.

Companies of all sizes are continuing to adopt complex enterprise applications such as Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Performance Management (CPM), Business Process Management and e-commerce. The task of managing these applications can be daunting but critical to the operational and revenue success of the company, which is why more organizations are considering outsourced Application Management Services (AMS).

Some of the key challenges that enterprises face, include:

  • High operational cost associated with managing legacy and redundant applications
  • Monolithic applications that are not agile or flexible enough to fulfill new business realities
  • Lack of application alignment with business requirements
  • Inability to proactively identify application failures or respond rapidly to incidents based on business importance
  • End-user complaints due to application performance or availability issues
  • Difficulty in integrating with web-based and modern distributed platforms and environments
  • Inability to meet required service quality objectives or comply with regulatory requirements
  • Shortage of skilled resources.

An experienced IT Service provider, Syncarp can effectively resolve your challenges through end-to-end management of infrastructure, applications, and business processes. Our Application Management Services allow you to:
  • Reduce operating and support costs while efficiently maintaining and operating applications.
  • Easily address everyday applications-related challenges with comprehensive services from a single source.
  • Free your IT environment for the creation of new solutions and growth initiatives.

Syncarp provides a wide range of services required to manage a portfolio of business applications on a sustainable basis and in a cost-effective manner. We can set up a program for holistically managing an application and provide the following set of services:

  • Level 1 support
  • Defect resolution
  • Quality Control
  • Development of Enhancements
  • Application Monitoring and Control
Some of the key factors that help contribute towards overall success of an Application Management engagement are as follows:

Appropriate SLAs
Our Application management services are delivered through a set of SLAs agreed to between the customers and the service provider. These SLAs are defined in terms of responsiveness, team stabilization, application stabilization, quality, etc and usually vary based on the nature and usage of the application. We work closely with our customers to define the appropriate SLAs that will meet the objectives of the customers. Once the SLAs are defined, we create systems to ensure that data is tracked on a real-time basis for development of the required SLA reports.

Global delivery model
Our Application Management services are executed in a global delivery model (with a combination or onsite and offshore resources). The key advantage of the global delivery model is the “round-the-clock” support. One can create a 24x7 support organization using a global team. Apart from this, there are several other advantages of a global delivery model and low-cost being a key one.

Strong application management processes
Structured and smooth operational processes are extremely critical in an application management engagement. As such services are delivered using a global team, it is important to have processes that ensure strong communication and collaboration among the team members and the customer. Syncarp has a well defined and tested processes to support our application management services.

Right Skills
Application Management services require good technical skills as well as an ability to debug programs and come to solutions. People have to sometimes work under time pressures to deliver workarounds / solutions to critical problems. This service requires a special kind of problem solving abilities and communication skills. We recognize this difference and work towards consciously staffing our engagements with people with right skills.

Close Client Coordination
Any outsourcing arrangement is a long-term partnership and we work proactively to ensure that our partnership continues to run smoothly and we meet and exceed the hard and soft expectations of our customers and business users. We keep the delivery process and team highly transparent to the customer and customer representatives are involved in all the key engagement level decisions. This ensures that our service is always in line with customer expectations.

Our Application Management Services include:

  • BSS/OSS systems maintenance
  • Operations
  • Production Support